General Terms & Conditions

These General Terms and Conditions (GTC) govern the use of the services of Black Label Motors GmbH i.G. (hereinafter "we" or "Black Label Motors") by its members. Black Label Motors is a private members network based in Vienna, Austria, providing access to luxury mobility, private aviation, yachting, concierge services, and exclusive experiences. Deviating conditions of the member shall not be recognized unless we expressly agree to their applicability in writing.

(1) Black Label Motors curates and brokers services. The actual main service (e.g. provision of vehicles, flights, yachts or reservations) is provided exclusively by vetted third-party providers (partner companies). Black Label Motors is not itself the owner, lessor, airline or direct operator of the brokered services.

(2) Brokerage is based on personal requests. There is no entitlement to fixed availability or an automatic conclusion of a brokerage booking. Each request is reviewed individually.

(3) The range of services and the partner network may be continuously developed and adapted by Black Label Motors.

(1) Admission to the network is limited and subject to review. Black Label Motors reserves the right to reject applications without giving reasons.

(2) The membership tiers (Onyx, Carbon, Obsidian, Phantom) differ in the scope of access, personalization, and global reach. The "Phantom" tier is granted exclusively by personal invitation or special review.

(3) Upon confirmation of membership, the member gains access to the concierge service and the brokerage services corresponding to the chosen tier.

The membership agreement is concluded once the membership application has been confirmed by us in writing (by email or digital signature) and the respective membership agreement has been signed. The agreement and these GTC are bilingual (German/English); in the event of conflicts of interpretation, the German version shall prevail.

(1) Membership fees depend on the chosen tier and are set out in the individual membership agreement. All fees are inclusive of statutory value-added tax, where applicable.

(2) Payment terms (e.g. SEPA direct debit, credit card, or bank transfer) are specified in the agreement.

(3) Charges for brokered third-party services are not automatically included in the membership fee and are billed separately.

(1) The member undertakes to provide truthful information during registration and requests, to treat access credentials confidentially, and to maintain discretion.

(2) The transfer of member benefits, access credentials, or confidential network information to third parties is prohibited without express written consent.

(1) Black Label Motors is liable for the proper and careful selection and brokerage of partner companies. For the proper performance of the brokered services themselves, the respective partner companies are solely liable as contracting parties of the individual service.

(2) We are only liable for damages in cases of intent and gross negligence. Liability for slight negligence is excluded. This exclusion of liability does not apply to personal injury (loss of life, personal injury, or damage to health) or claims under the Product Liability Act.

(3) For consumers within the meaning of the Austrian Consumer Protection Act (KSchG), the statutory liability regulations apply insofar as mandatory law provides otherwise.

(1) The membership agreement is concluded for the initial term agreed in the contract (usually 12 months).

(2) The contract does not renew automatically unless an automatic renewal has been expressly agreed in the individual membership agreement. Ordinary termination during the fixed contract term is excluded.

(3) The right to extraordinary termination for good cause remains unaffected for both parties.

(4) For consumers within the meaning of the KSchG, the following applies in addition: if the contract term exceeds one year, the consumer may terminate the contract with one month's notice at the end of each year (§ 18 (1) KSchG). This provision constitutes a mandatory consumer protection provision and cannot be waived.

The processing of personal data is carried out strictly in accordance with the provisions of the GDPR and the Austrian Data Protection Act (DSG). Details can be found in our separate Privacy Policy.

Consumers within the meaning of the KSchG are entitled to a statutory right of withdrawal in distance selling contracts. The conditions and exercise are governed by the separate withdrawal policy.

Insofar as these GTC contain provisions that could be disadvantageous for consumers within the meaning of the Austrian Consumer Protection Act (KSchG), the mandatory provisions of the KSchG shall prevail. These GTC apply only insofar as they do not conflict with mandatory consumer protection law.

(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

(2) Place of performance and jurisdiction for all disputes is Vienna. For consumers, the statutory place of jurisdiction applies (§ 14 KSchG).

(3) Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by an appropriate provision that comes closest to the economic purpose of the invalid provision.